Refund Policy

Effective Date: September 29, 2026

The L.A.B. Testing & Compliance Solutions understands that plans can change. This policy explains when appointments may be canceled or rescheduled and when payments may or may not be refundable.

Cancellations & Rescheduling

Appointments may be canceled or rescheduled at least 2 hours before the scheduled appointment time.

Cancellations made within the permitted cancellation period may be eligible for a refund when the service has not begun and no non-refundable third-party costs have been incurred.

Clients may also choose to reschedule an eligible appointment rather than cancel it.

Late Cancellations & No-Shows

Cancellations made less than 2 hours before the scheduled appointment may be non-refundable.

Clients who fail to appear for an appointment without canceling are considered a no-show and may not be eligible for a refund.

Clients arriving more than 10 minutes late may be required to reschedule if there is not enough time remaining to properly complete the service.

Once a Service Has Begun

Once specimen collection, testing, fingerprinting, background-screening processing, laboratory submission, DNA collection, notarial service, or another purchased service has begun, the service fee is non-refundable, except where otherwise required by law.

Laboratory & Third-Party Fees

Some services require processing by independent laboratories, government agencies, background-screening providers, Medical Review Officers (MROs), or other third-party providers.

Once an order, specimen, fingerprint submission, background-screening request, or other information has been submitted to a third-party provider, fees associated with that service are generally non-refundable.

Rapid Testing & Confirmation Testing

Rapid screening results are preliminary where applicable. A non-negative, inconclusive, or invalid result may require laboratory confirmation.

A request for confirmation testing or additional laboratory processing may involve additional charges. A client is not entitled to a refund solely because of an unexpected, non-negative, inconclusive, or otherwise unfavorable test result.

DNA Testing

DNA testing and collection fees may become non-refundable once collection has occurred, a testing kit has been used, or specimens or an order have been submitted to the laboratory.

Laboratory and third-party fees already incurred cannot generally be refunded.

Background Checks & Fingerprinting

Background-screening, fingerprinting, government, and agency fees may become non-refundable once the screening or submission has been initiated.

A refund will not be issued solely because a background report contains information the client did not expect.

Mobile, On-Site & After-Hours Services

Mobile, on-site, post-accident, and after-hours appointments may involve travel, staffing, scheduling, or other costs.

Any non-refundable travel, after-hours, third-party, or administrative charges already incurred may be deducted from an otherwise eligible refund.

Service Canceled by The L.A.B.

If The L.A.B. must cancel an appointment before the service begins, the client may choose to reschedule the appointment or receive a refund of eligible amounts paid for the canceled service.

Refund Processing

Approved refunds will generally be returned to the original payment method. Processing times vary depending on the bank, card issuer, payment processor, or other financial institution.

Questions concerning a cancellation, rescheduling request, or refund can be directed to:

The L.A.B. Testing & Compliance Solutions
500 Bill France Blvd., Suite 11134
Daytona Beach, FL 32120
Phone: (386) 444-8388
Email: info@thelabscreening.com
Website: thelabscreening.com