Privacy Policy

The L.A.B. Testing & Compliance Solutions respects your privacy and is committed to protecting the personal information you provide when using our website, scheduling services, communicating with us, or receiving services from our business.

This Privacy Policy explains the types of information we may collect, how that information may be used and shared, and the steps we take to protect it.

Information We May Collect

Depending on the service requested, we may collect information such as:

• Name, address, telephone number, email address, and date of birth

• Government-issued identification information when required for a service

• Appointment and scheduling information

• Employer, organization, agency, attorney, court, school, or program information

• Authorization, reference, or identification numbers associated with a requested service

• Payment and transaction information

• Specimen collection and testing-related information

• Fingerprinting and background-screening information

• Information necessary to provide DNA collection or other requested services

• Communications you send to The L.A.B.

We only seek information reasonably necessary to provide, coordinate, document, or administer the services requested.

How We Use Your Information

Information may be used to:

• Schedule and manage appointments

• Verify identity when required

• Provide or coordinate requested services

• Process payments

• Submit specimens or required information to appropriate laboratories or service providers

• Coordinate background screening or fingerprinting

• Communicate appointment information, results availability, or service updates

• Communicate with authorized employers, agencies, attorneys, courts, schools, programs, or other requesting organizations when appropriate

• Maintain business and transaction records

• Respond to questions and customer-service requests

• Meet applicable legal, regulatory, contractual, or compliance requirements

• Maintain and improve our website and services

Laboratories & Third-Party Providers

Certain services offered through The L.A.B. involve independent laboratories, background-screening providers, government agencies, technology providers, payment processors, or other third parties.

When necessary to complete a requested service, relevant information may be provided to these organizations for processing, analysis, reporting, verification, payment processing, or other authorized purposes.

The L.A.B. does not sell your personal information to laboratories or other service providers.

Employers & Requesting Organizations

When testing or screening is requested or authorized through an employer, government agency, attorney, court, school, program, or other organization, information or results may be provided to an authorized recipient as permitted by the client's authorization and applicable requirements.

Information is not released merely because another person or organization requests it. Appropriate authorization or other lawful authority may be required.

Payment Information

Online payments may be processed through Wix or other payment-processing providers used by The L.A.B.

Payment providers may collect and process payment-card and transaction information according to their own privacy and security practices. The L.A.B. does not necessarily receive or retain complete payment-card information when transactions are handled by a third-party payment processor.

Website Information & Cookies

Our website may automatically collect certain technical information, such as browser type, device information, IP address, pages visited, and general website activity.

Cookies and similar technologies may be used to operate the website, remember preferences, understand website usage, support security, and improve the visitor experience.

Visitors may be able to control certain cookies through their browser or available website cookie settings.

Communications

If you provide a telephone number or email address, The L.A.B. may use that information to communicate with you regarding appointments, requested services, account or payment matters, documentation, or other service-related information.

Marketing communications, when used, may be subject to separate consent or opt-out options as applicable.

Information Security

The L.A.B. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no website, email system, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain required business records, resolve disputes, comply with applicable legal or contractual requirements, or fulfill other legitimate business purposes.

Retention periods may vary depending on the type of service and applicable requirements.

Children's Privacy

Our website and general online booking services are not intended for children to independently provide personal information without appropriate involvement or authorization from a parent, legal guardian, or other authorized party where required.

Testing or screening services involving minors may require additional authorization, identification, or consent depending on the service.

Your Privacy Choices

You may contact The L.A.B. to ask questions about personal information you have provided or to request that certain information be corrected.

Some information may need to be retained or disclosed when required for testing records, legal obligations, regulatory requirements, authorized reporting, payment records, or other legitimate business purposes.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and The L.A.B. is not responsible for the privacy practices of independently operated websites.

Changes to This Privacy Policy

The L.A.B. may update this Privacy Policy as our services, technology, business practices, or applicable requirements change.

The most current version will be posted on our website with an updated effective date.

Contact Us

Questions or concerns regarding this Privacy Policy may be directed to:

The L.A.B. Testing & Compliance Solutions
500 Bill France Blvd., Suite 11134
Daytona Beach, FL 32120
Phone: (386) 444-8388
Email: info@thelabscreening.com
Website: thelabscreening.com